Power up your multi-channel customer engagement platform by integrating SMS, RCS, and WhatsApp. This will add a new level of interactivity and reach to your Emarsys Automation Center. Deliver rich, personalized messaging experiences and connect with your customers through their preferred channels. 

Reach more customers with SMS, RCS and WhatsApp directly from Emarsys

• Send SMS messages to your customers globally through Emarsys Automation Center. You don't have to think about your customers' locations or local regulations; we have you covered so you can scale easily.
• Send RCS and WhatsApp messages to your customers over Emarsys Automation Center webhook nodes. Connect with customers globally and optimize costs by selecting the most cost-effective channel. 
• Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
• End-to-end encryption. Ensure all conversations are secure and compliant.
• RCS and WhatsApp rich media messages. To enrich communication and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, web links, audio files, and buttons.
• WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.

Streamline customer engagement

• Provide a unique customer experience. Engage effortlessly with automated, relevant messaging that reaches customers anywhere in the world.
• Boost conversion rates. Enhance marketing campaigns with exclusive promotions, personalized discounts, and timely offers to drive sales.
• Elevate customer communication. Offer discounts, loyalty rewards, and special offers through SMS, RCS, and WhatsApp at every stage of the customer journey.
• Welcome messages. Greet new customers when they download your app, visit your website for the first time, or create an account.
• Celebrate special occasions. Make customers feel valued by sending personalized messages and offers on birthdays, anniversaries, and other milestones.
• Abandoned cart reminders. Nudge customers to complete their purchases when items are left in their cart, encouraging them to return to your store.
• Price drop alerts. Notify customers when an item's price drops, providing them with an option to subscribe for updates and ensuring they don't miss out.

How it works?

Log in to your Emarsys account

Infobip SMS is natively available in Emarsys. Learn more about how to activate Infobip SMS with Emarsys here.

Set up the RCS and WhatsApp sender in the Infobip Portal

Verify your RCS and WhatsApp number and contact the Infobip support team.

Activate the integration in the Emarsys

Enable Infobip RCS and/or WhatsApp as a channel under the Emarsys Automation Center and launch integrated campaigns.

For more information on how to set up this integration, visit our documentation.