HumanFirst combines data and genAI with human expertise to help companies find and solve real problems. Drive retention, reduce costs, and improve CX with data-driven decisions.

Drive Revenue with Data

• Leverage LLMs with your Conversations data to understand your customers without manually analyzing transcripts or waiting months in your busy data team’s project queue. 
• Manage custom, cross-dimensional analyses without code. Get competitive insights across transcripts, surveys, forums, reviews, support tickets, and more.
• Speed up feedback loops between business and data. Find and action insights that matter while they matter. Capitalize on upsell signals, find customer friction points, and fix problems quickly–all within your Infobip communications suite.

Reduce Operational Costs

• Identify your agents’ biggest time wastes and alleviate them through Infobip’s automation solutions.
• Break solution silos and understand what’s working across support, sales, marketing, and product. Focus your investment on the channels and strategies that drive results.
• Build, test, and improve chatbots deployed through Answers, Infobip’s chatbot building platform, to optimize every customer interaction. Serve more customers faster with less resources.

Do More with AI

• Collaborate across teams in a flexible and compliant data + AI playground. Build competitive customer engagement strategies that go beyond the limits of single-purpose tools.
• Reliable AI for real business results. Test prompt and data workflows on controlled data subsets, then run them at scale to analyze and generate data with accuracy and trust.
• Equip every team with a new way to work. Free up your developers and empower your non-technical experts – business analysts, CX specialists, marketing, product, and sales professionals – to work effectively with LLMs. Low-code data engineering meets AI efficiency, with a human expert always in the loop.

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How it works?

Connect HumanFirst with Conversations

Login to HumanFirst and navigate to the Integrations tab. Select “Add Integration,” then select “Infobip” and input the requested requirements to connect your Conversations account. To purchase a full HumanFirst subscription, schedule a meeting with the HumanFirst team.

Import Conversations Data

With the integration set up, you can import Conversations data directly into a HumanFirst workspace. Your data is embedded on upload.

Bring Your Own Model

Within HumanFirst you can connect to any LLM, and switch between models for different tasks. Navigate to the Integrations tab, select “Add Integration,” choose your model provider(s) and input your API key(s).

Build Your Own Workflow

Engineer prompts to summarize and structure your data for the task at hand; extract custom insights, analyze conversations at scale, or generate new data. Easily group, label, and organize your work within the HumanFirst platform.

For more information on how to set up this integration, visit our documentation.