Enable your contact center agents to quickly create, manage and link Jira tickets to their open conversations, all within the agent workspace.

Connect agents to back-office support

• Quick ticket creation. Easily create Jira tickets without leaving the customer conversation.
• Include essential data. Include required collateral like summary, description and even media attachments.
• Link conversations to tickets. Connect customers to issues by linking conversations to existing tickets.
• Predefine key field values. Save agent time by automatically populating ticket Summary and Description with conversation data.

How it works

Connect to your Jira instance

After adding the integration to your Infobip account, connect to your Jira instance.

Customize Jira view for agents

Select which fields agents need, and auto-populate key fields.

For more information on how to set up this integration, visit our documentation.