Enhance your customer journey strategy with Infobip SMS and
Adobe Journey Optimizer for a comprehensive and impactfull customer experience.
Scale quickly with the power of Adobe Journey Optimizer has a native
integration with the Infobip SMS platform, enabling seamless integration with
any use case you build to create a comprehensive and impactfull customer
experience.
Engage customers throughout their journey with Adobe Journey Optimizer and Infobip SMS
Engage customers throughout their journey with Adobe Journey Optimizer and Infobip SMS
- Send SMS from Adobe Journey Optimizer. Reach your customers worldwide with high delivery rates due to 700+ direct operator connections, which increase the speed of delivery and redundancy, reduce grey routes, and low latency.
- Immediate and Direct Communication. SMS
ensures reaching customers instantly on their mobiles for quick engagement,
ideal for urgent updates or time-sensitive promotions.
- High Open and Response Rates. SMS enjoys over 98% open rates and around a 45% response rate, surpassing other channels. These high rates greatly enhance campaign effectiveness and customer interaction.
- Complementary Channel to Other Touchpoints. Integrating SMS with various channels in your marketing mix amplifies messaging, expands reach, and boosts engagement.
- Personalized and Targeted Messaging. Tailor messages for individual customers based on preferences, behavior, and journey stage to create personal connection increasing the likelihood customer of conversion and loyalty.
- Two-Way Communication. Customers can respond and engage with your brand easily with real-time conversations, feedback, support, and surveys, strengthening relationships and gathering key insights.
- Automation and Workflow Integration. Adobe Journey Optimizer automates SMS campaigns within your customer journey workflows. Triggered by customer interactions, it ensures timely, relevant message delivery.
- Real-time reporting and analytics to understand what happened with what message at every step of the customer journey.
- Reminders. Set automated and personalized reminders for appointments and events or expiry subscriptions.
- Abandoned cart. Recover abandoned carts by automating personalized messages or offers to customers who have left items in their shopping carts without completing the purchase.
- Loyalty program management. Manage and optimize loyalty programs by creating personalized loyalty journeys that reward customers based on their engagement, purchase history, or specific actions.
- Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
- Onboarding and account activation. Streamline the onboarding process for new customers by guiding customers through the account activation process.
- Special occasions and promotions. Make
customers feel special by wishing them or sending them offers on occasions such
as Birthdays, Anniversaries, etc.
Requirements
- Integration is free of charge. Additional messaging costs are applied per your consumption.
- Infobip account with access to the Portal with available SMS channel. Click here to start a free trial.
- Adobe Journey Optimizer solution.
About the creator
Adobe is the global leader in digital media and digital marketing solutions. They are creative, marketing and document solutions empower everyone.