
Platforms
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Microsoft Bot Framework
Add omnichannel capabilities to Microsoft Bot Framework
About the
integration
Connect with your customers and provide an always-on experience with MS Bot Framework over WhatsApp
Why businesses choose WhatsApp for customer conversations
- The average user checks WhatsApp more than 23 times per day.
- 68% of users agreed that WhatsApp is the easiest way to connect with a business.
- 2 billion active users in over 180 countries
Customer care
Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your bots to:
- Provide quick, conversational support
- Get instant feedback
- Resolve issues in one-on-one conversations
Infobip adapter functionalities
- Send/receive text messages
- Send/receive media messages (document, image, video, audio)
- Send/receive location messages
- Send message templates
- Verify incoming Infobip requests
- Receive delivery reports
- Receive seen reports
- Callback data – Add data in every message and that data will be returned to the chatbot in the message delivery report
- Full incoming request from Infobip is added to the incoming activity as ChannelData
Start testing today!
- Fill out the signup form. Be sure to provide accurate information.
- We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
- After confirming your credentials, you'll receive a confirmation email.
- Log in to the web interface, navigate to Apps and click on WhatsApp - your test sender should be ready for use!
- Install WhatsApp adapter for MS Bot Framework by following this guide.
About the
integration
Connect with your customers and provide an always-on experience with MS Bot Framework over Viber
Why businesses choose Viber for customer conversations
- 7M+ interactions every minute
- Top 10 downloaded app of all time
- 1 billion active users in over 190countries
Customer care
- Provide quick, conversational support
- Get instant feedback
- Resolve issues in one-on-one conversations
Infobip adapter functionalities
- Send/receive text messages
- Send rich messages (text, image and button)
- Verification of incoming Infobip requests
- Receive delivery reports
- Callback data - You can add some data in every message and that data will be returned to bot in delivery report for that message
- Full incoming request from Infobip is added to the incoming activity as ChannelData

Start testing today!
- Fill out the signup form. Be sure to provide accurate information.
- We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
- After confirming your credentials, you'll receive a confirmation email.
- Log in to the web interface, navigate to Apps and click on Viber - your test sender should be ready for use!
- Install Viber adapter for MS Bot Framework by following this guide.
About the
integration
Connect with your customers and provide an always-on experience with MS Bot Framework over SMS
Why businesses choose SMS over Infobip
- Connect to multiple countries via a single provider and enjoy all the benefits of an industry-leading platform that ensures compliance and value
- Our intelligent routing engine explores multiple route parameters in real-time to find the shortest path for every message
- 600 direct operator connections, with zero middlemen, help you keep costs low
Customer care
Respond to customer-initiated conversations over SMS. Enable your bots to:
- Provide quick, conversational support
- Get instant feedback
- Resolve issues in one-on-one conversations
Infobip adapter functionalities
- Send/receive text messages
- Verify incoming Infobip requests
- Receive delivery reports
- Callback data – Add data in every message and that data will be returned to the chatbot in the message delivery report
- Full incoming request from Infobip is added to the incoming activity as ChannelData
Start testing today!
- Fill out the signup form. Be sure to provide accurate information.
- We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
- After confirming your credentials, you'll receive a confirmation email.
- Log in to the web interface, navigate to Apps and click on SMS - your test sender should be ready for use!
- Install SMS adapter for MS Bot Framework by following this guide.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.