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Add omnichannel capabilities to Microsoft Bot Framework

Microsoft Bot Framework is a comprehensive framework for building enterprise-grade conversational AI experiences.

Connect with your customers and provide an always-on experience with MS Bot Framework over WhatsApp.

Use cases

  • Customer support. Provide world-class support to your customers and ensure their satisfaction.
  • Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
  • 2-way communication. Customers can raise requests and send feedback via SMS, WhatsApp or Viber.
  • Ensure Security. Provide verification and authentication codes to customers during login via fast and secure SMS messages.

Main features

  • Global reach. 2 billion customers worldwide.
  • Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
  • Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
  • Real time reporting and analytics. Receive delivery reports.
  • Verification. Check incoming Infobip requests.
  • Callback data. Add data in every message and that data will be returned to the chatbot in the message delivery report.
  • Full incoming request from Infobip is added to the incoming activity as ChannelData.

Prerequisites

  • Infobip account with access to the Portal with available WhatsApp channel.
  • Microsoft Bot Framework solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 50 free WhatsApp messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access.

You have 25 free business-initiated conversations, 25 free user-initiated conversations, and 50 Monthly Active Users in your account. A WhatsApp conversation includes all the messages sent in a 24-hour session.

Microsoft Bot Framework is a comprehensive framework for building enterprise-grade conversational AI experiences.

Connect with your customers and provide an always-on experience with MS Bot Framework over Viber.

Use cases

  • Customer support. Provide world-class support to your customers and ensure their satisfaction.
  • Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
  • 2-way communication. Customers can raise requests and send feedback via SMS, WhatsApp or Viber.
  • Ensure Security. Provide verification and authentication codes to customers during login via fast and secure SMS messages.

Main features

  • Viber has over 1 billion Android downloads in 190+ countries and is available in over 44 languages.
  • Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs (buttons) in your messages, using up to 1,000 characters.
  • Real time reporting and analytics. Receive delivery reports.
  • Verification. Check incoming Infobip requests.
  • Callback data. Add data in every message and that data will be returned to the chatbot in the message delivery report.
  • Full incoming request from Infobip is added to the incoming activity as ChannelData.
  • Infobip adapter functionalities for Viber.

Prerequisites

  • Infobip account with access to the Portal with available Viber channel.
  • Microsoft Bot Framework solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free Viber messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access.

 

Microsoft Bot Framework is a comprehensive framework for building enterprise-grade conversational AI experiences.

Connect with your customers and provide an always-on experience with MS Bot Framework over SMS.

Use cases

  • Customer support. Provide world-class support to your customers and ensure their satisfaction.
  • Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information.
  • 2-way communication. Customers can raise requests and send feedback via SMS, WhatsApp or Viber.
  • Ensure Security. Provide verification and authentication codes to customers during login via fast and secure SMS messages.

Main features

  • Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
  • SMS reports. View SMS Delivery and Rejected reports with customizable views within the extension.
  • Verification. Check incoming Infobip requests.
  • Callback data. Add data in every message and that data will be returned to the chatbot in the message delivery report.
  • Full incoming request from Infobip is added to the incoming activity as ChannelData.

Prerequisites

  • Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
  • Microsoft Bot Framework solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Free trial

Try Infobip for free with 100 free SMS messages! Sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface. Click here to access.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.