Logo Microsoft Bot Framework
Platforms / Microsoft Bot Framework

Add omnichannel capabilities to Microsoft Bot Framework

About the
integration

Connect with your customers and provide an always-on experience with MS Bot Framework over WhatsApp


Why businesses choose WhatsApp for customer conversations

  • The average user checks WhatsApp more than 23 times per day.
  • 68% of users agreed that WhatsApp is the easiest way to connect with a business.
  • 2 billion active users in over 180 countries


Customer care

Respond to customer-initiated conversations over WhatsApp for free within 24 hours of the first message being sent. Enable your bots to:

  • Provide quick, conversational support
  • Get instant feedback
  • Resolve issues in one-on-one conversations


Infobip adapter functionalities

  • Send/receive text messages
  • Send/receive media messages (document, image, video, audio)
  • Send/receive location messages
  • Send message templates
  • Verify incoming Infobip requests
  • Receive delivery reports
  • Receive seen reports
  • Callback data – Add data in every message and that data will be returned to the chatbot in the message delivery report
  • Full incoming request from Infobip is added to the incoming activity as ChannelData


Start testing today!

  1. Fill out the signup form. Be sure to provide accurate information.
  2. We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
  3. After confirming your credentials, you'll receive a confirmation email.
  4. Log in to the web interface, navigate to Apps and click on WhatsApp - your test sender should be ready for use!
  5. Install WhatsApp adapter for MS Bot Framework by following this guide.

About the
integration

Connect with your customers and provide an always-on experience with MS Bot Framework over Viber


Why businesses choose Viber for customer conversations

  • 7M+ interactions every minute
  • Top 10 downloaded app of all time
  • 1 billion active users in over 190countries


Customer care

  • Provide quick, conversational support
  • Get instant feedback
  • Resolve issues in one-on-one conversations


Infobip adapter functionalities

  • Send/receive text messages
  • Send rich messages (text, image and button)
  • Verification of incoming Infobip requests
  • Receive delivery reports
  • Callback data - You can add some data in every message and that data will be returned to bot in delivery report for that message
  • Full incoming request from Infobip is added to the incoming activity as ChannelData

Start testing today!

  1. Fill out the signup form. Be sure to provide accurate information.
  2. We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
  3. After confirming your credentials, you'll receive a confirmation email.
  4. Log in to the web interface, navigate to Apps and click on Viber - your test sender should be ready for use!
  5. Install Viber adapter for MS Bot Framework by following this guide.


About the
integration

Connect with your customers and provide an always-on experience with MS Bot Framework over SMS


Why businesses choose SMS over Infobip

  • Connect to multiple countries via a single provider and enjoy all the benefits of an industry-leading platform that ensures compliance and value
  • Our intelligent routing engine explores multiple route parameters in real-time to find the shortest path for every message
  • 600 direct operator connections, with zero middlemen, help you keep costs low


Customer care

Respond to customer-initiated conversations over SMS. Enable your bots to:

  • Provide quick, conversational support
  • Get instant feedback
  • Resolve issues in one-on-one conversations


Infobip adapter functionalities

  • Send/receive text messages
  • Verify incoming Infobip requests
  • Receive delivery reports
  • Callback data – Add data in every message and that data will be returned to the chatbot in the message delivery report
  • Full incoming request from Infobip is added to the incoming activity as ChannelData


Start testing today!

  1. Fill out the signup form. Be sure to provide accurate information.
  2. We will send you an email with a verification link which will redirect you to set your credentials for accessing Infobip's web interface.
  3. After confirming your credentials, you'll receive a confirmation email.
  4. Log in to the web interface, navigate to Apps and click on SMS - your test sender should be ready for use!
  5. Install SMS adapter for MS Bot Framework by following this guide.

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.

p-integration-single