Messaging for HubSpot

Enhance your customer experience by empowering your support and sales teams to seamlessly engage with clients via Infobip SMS, RCS, WhatsApp, and Viber, all within the HubSpot interface. 
Unify all your messaging tools into a single, shared HubSpot Inbox to streamline personalized interactions with prospects and customers. Leverage HubSpot Workflows to automate routine tasks, enabling quicker customer support and follow-ups while maintaining a personal touch with personalization tokens. Connect with customers on their preferred messaging apps to achieve faster, more efficient, and more meaningful communication.

Deliver great conversational experiences across the customer journey with SMS, RCS, WhatsApp, and Viber powered by Infobip

• Send SMS, RCS, WhatsApp, and Viber from HubSpot. Reach your customers worldwide with high SMS delivery rates due to 800+ direct operator connections, and for sending rich content messages worldwide, use RCS, WhatsApp, and Viber.
• 2-way conversational messaging via HubSpot Inbox. Our clients can easily manage both pre and post-purchase support by handling customer queries and conversations in real time.
• Trigger HubSpot Workflows by inbound customer messages. This facilitates full two-way messaging with customers, integrating inbound responses on any channel for both support and marketing use cases. Workflow enrollment triggers can be defined based on the reception of inbound messages, specific keywords, or conversational criteria.
• HubSpot Workflows with additional entity support. Messaging actions are now available for Contacts, Companies, Deals, or Custom Objects, allowing to create more flexible and context-specific workflows.
• Provide real-time support. Use the Helpdesk module with the Inbox channels to keep track of customer incidents or queries.
• Personalized messaging. Provide a tailored experience for your customers based on contact profile data using HubSpot workflow.
• Real-time status updates. We know when there is an error in the message delivery, so you can react and engage the customer through another channel automatically using Workflows.
• Timeline update. Display the messages and delivery events directly on the contact timeline.
• URL shortening and tracking. URL shortening with custom URL domains are available for links in SMS, RCS, WhatsApp, and Viber messages. You will know, which customers interacted with the message.
• RCS, WhatsApp, and Viber rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, and buttons.
• WhatsApp rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
• WhatsApp reply buttons. Help customers choose from up to three personalized response options when talking to a chatbot or live agent.

Keep contacts updated and engaged with SMS, RCS, WhatsApp, and Viber for HubSpot

• Customer support. World-class support to create the best possible SMS, RCS, WhatsApp, and Viber solution that will engage the customers.
• Send Automated Messages and Set Auto Replies. Send automated messages to entire lists of contacts created in HubSpot or automate WhatsApp replies based on certain messages received.
• Send Reminder Messages on SMS, RCS, WhatsApp, and Viber. Send automated messages reminding customers of meetings, webinars, upcoming or pending bill payments and more.
• Generate Tickets and More with Triggers Based WhatsApp Messages. Create support tickets, deals, reminders, tasks, and more by setting WhatsApp messages based triggers in HubSpot workflows.
• Automate Acknowledgements to Form Submissions. Send instant acknowledgment responses to form submissions through automated WhatsApp messages.
  

• Integration is free of charge. Additional messaging costs are applied per your consumption.
• Infobip account with access to the Portal with available SMS, RCS, WhatsApp and/or Viber channels. Start your free trial now.
• HubSpot Products (Marketing Hub, Sales Hub, Service Hub, Operations Hub, Smart CRM and Small Business) either free or paid.