WhatsApp for Microsoft Dynamics 365 Customer Service

Enrich your Microsoft Dynamics 365 Customer Service with communication capabilities by enabling seamless two-way communication via WhatsApp. Utilize both virtual and live agents to communicate with customers via WhatsApp, initially supporting free-form messaging within active conversation windows. This integration aims to enhance customer experience and streamline service processes.

Add WhatsApp to Microsoft Dynamics 365 Customer Service

• Send WhatsApp messages to clients directly from Microsoft Dynamics 365 Customer Service. 
• Real-time notifications. Agents receive instant notifications for incoming WhatsApp messages within the Dynamics 365 interface, enabling prompt responses.
  
• Free-form messaging support. Initial support for free-form messaging within active conversation windows, using text and media.
  
• Rich media messages. Different kinds of rich media, such as images, videos, audio, and documents, can be used to enrich communication and keep customers engaged.
  
• Conversation history management. Maintains a complete history of WhatsApp conversations within Dynamics 365, providing valuable insights and context for future interactions.
  
• 2-way communication. Customers can receive incoming messages and their clients can raise requests and send feedback. 
• Global coverage.
  

Transform customer engagement with WhatsApp and Microsoft Dynamics 365 Customer Service

• Direct customer engagement. Allows businesses to communicate with customers via WhatsApp, providing a familiar and convenient channel for support.
  
• Flexible agent support. Enables both virtual agents (chatbots) and live agents to handle customer inquiries, ensuring efficient and responsive service.
  
• Provide a unique customer experience. Engage effortlessly with automated, relevant messaging that reaches customers anywhere in the world.