WhatsApp for Microsoft Dynamics 365 Customer Service

Interact with customers through WhatsApp directly from Customer Service

Enrich your Microsoft Dynamics 365 Customer Service with communication capabilities by enabling seamless two-way communication via WhatsApp. Utilize both virtual and live agents to communicate with customers via WhatsApp, initially supporting free-form messaging within active conversation windows. This integration aims to enhance customer experience and streamline service processes.

Add WhatsApp to Microsoft Dynamics 365 Customer Service

  • Send WhatsApp messages to clients directly from Microsoft Dynamics 365 Customer Service. 
  • Real-time notifications. Agents receive instant notifications for incoming WhatsApp messages within the Dynamics 365 interface, enabling prompt responses.
  • Free-form messaging support. Initial support for free-form messaging within active conversation windows, using text and media.
  • Rich media messages. Different kinds of rich media, such as images, videos, audio, and documents, can be used to enrich communication and keep customers engaged.
  • Conversation history management. Maintains a complete history of WhatsApp conversations within Dynamics 365, providing valuable insights and context for future interactions.
  • 2-way communication. Customers can receive incoming messages and their clients can raise requests and send feedback. 
  • Global coverage.

Transform customer engagement with WhatsApp and Microsoft Dynamics 365 Customer Service

  • Direct customer engagement. Allows businesses to communicate with customers via WhatsApp, providing a familiar and convenient channel for support.
  • Flexible agent support. Enables both virtual agents (chatbots) and live agents to handle customer inquiries, ensuring efficient and responsive service.
  • Provide a unique customer experience. Engage effortlessly with automated, relevant messaging that reaches customers anywhere in the world.




Requirements

  • Integration is free of charge. Additional messaging costs are applied per consumption.
  • Infobip account with access to the Portal with available WhatsApp channel. Start your free trial.
  • Microsoft Dynamics 365 Customer Service solution.

About the creator

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.