Take a look at the amazing atmosphere from the event
…the atmosphere of creating new business opportunities.
[ LIVE EVENT: LONDON – SOLD OUT ]
Conversational engagement: Meaningful connections through authentic interactions
Date: 21st November 2024
Location: Red Bull Formula 1 Factory, Milton Keynes, UK
The world today is being reshaped by three megatrends
Generation Z, representing around 30% of the global population, would rather text than have a conversation on the phone. Generation Alpha is showing even stronger preferences for messaging.
On top, AI is getting into every product and process, improving significantly interactions with customers, while at the same time optimizing the work of the employees.
The third key trend is rich messaging channels like WhatsApp and RCS becoming superapps. What does that stand for? Chat apps will not only be a place where customers talk with their friends and families but also a place where they will order food, book accommodation for vacation, or do shopping.
Ready to stay ahead?
Join us to give you a bit more insight into these trends and learn how Oracle and Infobip are shaping the future of CX.
We will also be joined by Google, that will showcase the new channel for customer experience: RCS (Rich communication services).
But wait, there is more
- Exclusive venue: We’re hosting this event at the iconic Red Bull Formula 1 factory in Milton Keynes. Get a behind-the-scenes look at where innovation meets speed.
- Surprise element: We’ve got something special planned for a few lucky attendees. We can’t say too much, but let’s just say it involves tickets to one of the biggest Premiership derbies.
Hope to see you there.
The agenda
| Time | Program |
|---|---|
| 9:30 – 10:00 | Coffee and registration |
| 10:00 – 10:20 | Infobip Messaging trends leading into the conversational era |
| 10:20 – 10:40 | Oracle Accelerate growth and boost revenue: Unlock the power of AI and data to build personalised omnichannel customer relationships |
| 10:40 – 11:00 | Google Google RCS, new messaging channel for customer engagement |
| 11:00 – 11:15 | Break |
| 11:15 – 11:35 | RedBull Journey through digital transformation |
| 11:35 – 13:00 | Design thinking workshops per vertical |
| 13:00 – 14:00 | Lunch and networking |
| 14:00 – 15:00 | Private factory tour |
Meet our speakers
Harry Wordsworth
Harry Wordsworth was previously the Chief Customer Officer for UKI at Oracle and currently is the Customer Experience and Transformation Director at Oracle, working across all industries, from the Public Sector to the Commercial Sector. He is a Trustee and Board Member of the National Autistic Society and a Member of the European Customer Experience Organisation.
Ed Swain
Helping CX professionals become champions for over 15 years, Ed has data in his DNA. Focused on finding solutions to Oracle’s leading customer’s biggest Sales, Marketing and Service challenges he leads a team of specialists covering U.K. and Ireland. Prior to Oracle, Ed spent time at Domo and over five years at Webtrends, a founding web analytics company whose core technology was acquired by Oracle.
Mine Dogan
Mine Dogan is a marketing and digital leader with a track record of success in various consumer goods and retail categories. She has successfully led many CX and digital transformations with high bottom-line impact both as a customer and as a technology leader working with Oracle’s strategic customers.
Kim Johal
Kim Johal is working with leading brands in the Retail and Finance industry, building communication solutions around business challenges, whilst delivering measurable results.
Tim Atkinson
Tim Atkinson is a Business Development Manager for
Android & Business Communication, at Google. Tim
has a focus on RCS & RCS Business Messaging,
building & developing partnerships with mobile
operators and channel partners.
Thank you for your interest but we are sold out. If you have some questions about Oracle and Infobip partnership, please contact your account manager.
[ LIVE EVENT:Chicago ]
Chicago Partner Days
Date: 22nd-23rd July, 2024, 8:00 AM
Venue name: Lincoln Yards
Address: Lincoln Yards 2001 N Southport Ave, Chicago, IL 60614
Thank you for your interest in attending – we are currently full.
Please reach out to your PDM if you have questions.
This event offers a chance to reconnect, engage in business discussions, exchange ideas, and strategize growth collectively.
It’s also a platform to foster innovation collaboratively and expand your business prospects, bolstered by the backing of our Infobip partnerships and sales team.
Agenda
| Date | Agenda |
|---|---|
| Monday 7/22 | Arrive to The Viceroy Chicago Hotel 6:00pm – 8:00pm – Welcome Reception |
| Tuesday 7/23 | 8:30am – 4:30pm – Partners Day at Lincoln Yards during TechChicago Week 7:00pm – 9:00pm – Closing reception |
| Wednesday 7/24 | Depart |
Try out our conversational experience yourself and confirm your attendance via SMS chatbot by scanning or clicking the QR code:
[ LIVE EVENT: JAKARTA ]
Transform your CX with Conversational AI
Date: 20th June, 2024, 9:30 AM
Location: The Ritz-Carlton Jakarta, Mega Kuningan
Redefining Customer Conversations with Microsoft and Infobip
Join us for an exclusive event focused on redefining customer conversations, presented by industry leaders from Microsoft and Infobip. Gain insights into the future of customer experience (CX) and learn how breakthrough technologies are shaping the next generation of CX strategies.
About our speakers
Kukuh Prayogi, Enterprise Business Director at Infobip
Ervin Jagatić, Products Director at Infobip
Amelia Rizky Cristi Alamsyah,
Partner Technology Specialist
Microsoft
Hendra Wijaya S.,
Team Leader Solution Engineer at JEDI Solutions
Akarat Ngandee, Head of New Business APAC, Infobip
Retna Sri Karminingsih,
Partner Development Manager
Infobip
The agenda
| Time | Program |
|---|---|
| 9:00 AM | Registration, Networking, Use Case Exhibit |
| 9:30 AM | Welcome Greetings and Agenda Overview Retna Sri Karminingsih, Partner Development Manager – Infobip |
| 9:35 AM | Opening Remarks: Next-Gen CX Powered by Breakthrough Tech with Infobip and Microsoft Akarat Ngandee, Head of New Business APAC, Infobip |
| 9:40 AM | Adopting a Future-ready CX Platform Ervin Jagatic, Products Director – Infobip |
| 10:00 AM | How GenAI Revolutionzes Customer Communications Amelia Rizky Cristi Alamsyah, Partner Technology Specialist – Microsoft |
| 10:20 AM | Bridging Gen AI with JEDI as Your Tech Partner Hendra Wijaya S., Team Leader Solution Engineer – JEDI Solutions |
| 10:45 AM | Improving Customer Journeys for Business Growth: Success Stories in Indonesia Febbriani Rossa Tea, AVP, Contact Channel Management, Sinar Mas Land |
| 11:05 AM | Break |
| 11:20 AM | Panel with Q&A: Boosting Customer Loyalty with Conversational CX Akarat Ngandee , Head of New Business APAC, Infobip Amelia Rizky Cristi Alamsyah, Partner Technology Specialist – Microsoft Hendra Wijaya S., Team Leader Solution Engineer – JEDI Solutions Febbriani Rossa Tea, AVP, Contact Channel Management, Sinar Mas Land |
| 12:15 PM | Lunch break/Networking |
| 1:30 PM | Use Case Exhibit |
| 1:35 PM | Closing Remarks Kukuh Prayogi, Enterprise Business Director – Infobip Indonesia |
Register now
[ LIVE EVENT: JOHANNESBURG ]
South Africa Partner Days
Date: 22nd May, 2024, 10:00 AM
Venue name: Knightsbridge Conference Centre
Address: Knightsbridge Office Park, 33 Sloane St, Bryanston, Johannesburg, 2191, South Africa
The communication landscape is constantly evolving, presenting both challenges and opportunities for businesses. That is why we decided to invite our trusted partners for an exclusive Partner Day in South Africa, where we can tackle the complexities of such high-paced world. Join us not to miss an opportunity to gain insights from industry experts on how to stay ahead of the curve and empower your business with innovation. And also, it won’t hurs to spend some break-out time in good company of trusted partners like yourself.
During Infobip Partner Day South Africa, we will use our time to navigate complexities of current messaging market trends and how we can leverage them for growth. We will show you what we have planned on our roadmap. We will highlight ways in which you can immediately get started, but also share our vision of the world where innovation breaks down barriers and empowers you to connect with your audience in ways never thought possible
We are also excited to simply talk to you, tell you more about our partner program and hear your feedback.
The Agenda
| Time | Program |
|---|---|
| 10:00 AM | Welcome |
| 10:30 AM | Mastering Today’s Messaging Landscape: A Guide to Emerging Trends |
| 11:30 AM | Empowering Your Business with Innovation: The Infobip Product Roadmap |
| 12:00 AM | Coffee Break |
| 12:15 AM | Leveling up from SMS: a Guide for Engaging Customers in a Richer Way |
| 12:45 AM | Beyond Human Interaction: Harnessing GenAI to Meet Customer Expectations |
| 13:15 PM | Lunch Break |
| 14:15 PM | Partner Story / Partner Program updates / Partner Feedback Session |
| 14:45 PM | Networking Session |
Alternatively, you can register here:
Try out conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:
[ LIVE EVENT: JOHANNESBURG ]
Conversational engagement: Meaningful connections through authentic interactions
Date: 29th February, 2024, 9:30 AM
Location: RIBOVILLE BOUTIQUE HOTEL, Gate 9, Waterfall Esquestrian Estate, 1 Apaloosa Drive, Waterfall, Midrand, 1682
Join us and discuss the future of conversational CX with industry leaders from Oracle, Meta, and Infobip. Learn how to improve customer relationships by personalizing omnichannel engagements, at scale.
Customers expect a consistent experience across multiple channels, including websites, mobile apps, and social media. However, maintaining consistency in messaging, branding, and service quality across all channels can be challenging.
Organizations need to integrate their systems, processes, and data to ensure a seamless and unified experience for customers regardless of the channel they choose.
During the event, we will present how to establish relationships and build engagement with customers by developing an appropriate omnichannel strategy based on understanding customer needs through integration with preferred channels.
WhatsApp represents a real solution as it is one of the most adopted channels in the world, used daily, with an extremely high engagement rate.
The real strength of WhatsApp lies in its ability to facilitate conversations with CX platforms such as Oracle Fusion Marketing and Oracle Digital Assistant. It enables you to initiate discussions with your prospects, qualify these conversations, and transfer them to your salespeople in your CRM, that maintains an ongoing, coherent, personalized, and truly relevant relationship with your existing customers.
Learn how combined strengths of Oracle’s and Meta’s solutions with Infobip’s technology can build innovative conversational experiences that scale growth.
The agenda
| Time | Program |
|---|---|
| 9:30 AM | Coffee and registration |
| 10 AM | How to establish relationships and create conversational experiences with customers? Yvonne de Souza, Brand & Retail Lead at META Amer Marji, EMEA CX Domain Leader & Technical Director at Oracle Marcus Zackey, Squad Lead at Infobip |
| 11:30 AM | Experience design workshop for omnichannel strategy: Fast and furious customer journey mapping Kashif Siddiqui, Senior Experience Director at Oracle |
| 1 PM | Lunch and networking |
Try out conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:
Alternatively, you can register here:
About our speakers
Amer Marji, Oracle
Amer Marji is a Director of Customer Experience (CX) domain responsible for helping customers achieve their strategic goals and objectives as they digitally transform with Oracle CX.
Kashif Siddiqui, Oracle
Kashif Siddiqui is a Senior Experience Director dedicated to integrating design thinking into customer engagements for a more empathetic and human approach.
Marcus Zackey, Infobip
Marcus Zackey is an enterprise sales team lead with over 10 years of experience in digital and eCommerce.
Yvonne de Souza, META
Yvonne de Souza is a Brand & Retail Lead at META focused on driving economic transformation in Africa.
[ LIVE EVENT: MADRID ]
Spanish Partner Days
Date: 20th June, 2024, 9:00 AM
Venue name: Espacio Montesa
Address: Calle Montesa, 39, 28006
El panorama de la comunicación evoluciona constantemente, creando a la vez retos y oportunidades apasionantes. En el Partner Day de Infobip, navegaremos juntos por estos cambios mientras analizamos las tendencias del mercado, profundizamos en soluciones innovadoras y descubrimos estrategias para impulsar el crecimiento de tu negocio.
Acompáñanos en un viaje absolutamente vanguardista. Te invitamos a disfrutar de un evento único donde expertos del sector compartirán sus ideas sobre las tecnologías emergentes y analizaremos las tendencias de los consumidores. Presentaremos soluciones innovadoras que están transformando la comunicación, desde chatbots impulsados por IA hasta potentes plataformas de mensajería, y destacaremos y premiaremos a los partners que el año pasado tuvieron un impacto reconocible y significativo en los diferentes proyectos realizados.
El Partner Day de Infobip es una oportunidad para aprender, colaborar y liberar todo el potencial de la era digital. ¡Contamos contigo!
Agenda
| Hora | Agenda |
|---|---|
| 9:00 AM | Recepción de asistentes |
| 9:30 AM | Bienvenida | El panorama de la mensajería: Aprovechar con éxito las tendencias del mercado |
| 10:00 AM | Presentación Google y Orange: RCS para reforzar engagement, comunicación y seguridad. |
| 11:30 AM | Descanso y café |
| 12:00 AM | Infobip Product Roadmap: La innovación al servicio de tu organización | El papel de la GenAI en la CX |
| 13:00 PM | Partner Awards |
| 13:30 PM | Comida y networking |
Por favor, confirma tu asistencia antes del 7 de junio.
También puedes utilizar el siguiente formulario para registrarte:
Prueba la experiencia conversacional y confirma tu asistencia a través del chatbot de WhatsApp escaneando o pinchando en el código QR:
[ LIVE EVENT: São Paulo ]
Brazil Partner Days
Date: 4th June, 2024, 8:00 AM
Venue name: Hotel pullman São Paulo ibirapuera – Rua Joinville
Address: 515 – Vila Mariana, São Paulo – SP, 04008-011, Brasil
Come join us for Infobip Partners Day!
This event offers a chance to reconnect, engage in business discussions, exchange ideas, and strategize growth collectively.
It’s also a platform to foster innovation collaboratively and expand your business prospects, bolstered by the backing of our Infobip partnerships and sales team.
Try out conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:
[ LIVE EVENT: Bogotá ]
Colombia Partner Days
Date: 16th May, 2024, 8:00 AM
Venue name: Infobip Office
Address: Carrera 11 B No. 97-56 Piso 5, Edificio Ápice
Come join us for Infobip Partners Day!
This event offers a chance to reconnect, engage in business discussions, exchange ideas, and strategize growth collectively.
It’s also a platform to foster innovation collaboratively and expand your business prospects, bolstered by the backing of our Infobip partnerships and sales team.
Try out conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:
[ LIVE EVENT: VODNJAN ]
Croatia Partner Days
Date: 7th-9th May, 2024, 9:00 AM
Venue name: Pangea Campus – Infobip
Address: Istarska ul. 157, 52215, Vodnjan
Join us for an immersive journey into the ever-evolving landscape of communication technology at Infobip Partner Day. Together, we’ll navigate market trends, explore innovative solutions, and discover strategies to empower your business growth.
In today’s fast-paced digital environment, communication technology is constantly evolving, presenting both challenges and opportunities for businesses. Throughout the event, we’ll guide you through the intricacies of market trends and provide insights to help you stay ahead of the curve. From emerging technologies to shifting consumer preferences, we’ll explore the forces shaping the communication landscape and uncover opportunities for growth.
But our journey doesn’t stop there. Together, we’ll dive into the realm of innovation, where groundbreaking solutions and disruptive technologies are revolutionizing the way we communicate. Whether it’s leveraging AI-powered chatbots or harnessing the potential of rich messaging platforms, we’ll showcase the tools and strategies that propel businesses forward.
We’ll bring together industry experts, thought leaders, and innovators to share their insights and experiences, fostering an environment of learning and collaboration. Join us at Infobip Partner Days and embark on a transformative journey towards success in the digital age.
The agenda
May 7th
Immersive partner-client workshops and hospitality activities
May 8th
| Time | Program |
|---|---|
| 9:00 AM | Welcome |
| 9:15 AM | The Messaging Landscape: Navigate Market Trends for Success |
| 9:45 AM | Infobip Product Roadmap: Powering Your Business Growth |
| 10:30 AM | Coffee Break |
| 10:45 AM | Unlocking Growth Opportunities with Super Apps: A Look at RCS, WhatsApp & Viber |
| 11:30 AM | The Future Shaped by GenAI: the role of GenAI in CX |
| 12:30 PM | Coffee Break |
| 12:45 PM | My Business Just More of It: Success Stories & Lessons Learned |
| 13:15 PM | Lunch Break |
| 14:15 PM | Partner Program Updates: Building a Stronger Future Together |
| 14:30 PM | Partner Program Updates: Open Forum & Feedback Session Building on a Legacy of Connection: How Telcos Can Unleash Their Full Potential |
| 15:00 PM | Networking Session |
May 9th
Immersive partner-client workshops and hospitality activities
Alternatively, you can register here:
Try out conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:
