[ LIVE EVENT: JOHANNESBURG ]
Transform your CX with conversational AI
Date: 16th April, 2024, 9:00 AM
Venue name: The edge, Knightsbridge Conference Center
Address: 33 Sloane St, Central Park, Johannesburg, 1709
Join us at an exclusive event hosted by Microsoft and Infobip on the 14th of March in Microsoft officies in Bucharest, to discuss the transformation of customer experience with Conversational AI.
Here’s what to expect on the day:
- Infobip will share insights about conversational era and trends shaping the customer expectations. Also, Infobip team will share 2 case studies based on GenAI technology.
- The Microsoft team will share how GenAI is evolving and how will it shape the CX in the next 3 years.
- We will have a small workshops with Microsoft & Infobip experts to get into more details of specific challenges per verticas
- After the presentations, we’d love for you to join us for a networking lunch at Microsoft center, together with your Microsoft & Infobip representatives
The agenda
| Time | Program |
|---|---|
| 9:00 AM | Arrivals and welcome coffee |
| 9:30 AM | Intro |
| 9:35 AM | Trends and expectations in Conversational Era Andrew Egan, Sales Director, Infobip |
| 10:00 AM | Evolution of ChatGPT and the future of CX Lee-Ann James, Data and AI Lead, Microsoft |
| 11:00 AM | Break |
| 11:15 AM | GenAI case studies in BFSI and Retail Dean Baker and Marcus Zackey, Vertical Leader, Infobip |
| 12:15 PM | Lunch and networking |
Alternatively, you can register here:
Try out conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:
