Infobip, Oracle and Boxfusion logos

STRATEGY WORKSHOP AT CHURCHILL WAR ROOMS

Decoding the Future of Customer Engagement

Thursday, 20th November 2025 at 9 AM

table with champagne and glasses in churchill war room

Tackle the Real Challenges in Customer Experience

Customer engagement is tougher, noisier, and more complex than ever. Join us for a free, invite-only event at Churchill War Rooms hosted by Infobip, Boxfusion, and Oracle, where you can reflect on your current engagement strategy and gain inspiration from innovative industry leaders, including Meta.

Step into a strategy bunker. Leave with a winning playbook.

  • Decode what actually works. Hear from Meta about how they support brands delivering messaging strategies and approaches that surprise and delight their customers.
  • Get inspired. Boxfusion are seasoned-experts in the Customer Experience field – hear how they are helping businesses navigate the opportunities of AI technology in customer engagement strategies.
  • Master Omnichannel. Representing global leadership in omnichannel engagement, learn from Infobip’s insights in messaging and communications, helping deliver personalised experiences at scale.
  • Strategise and Experience History. Explore Churchill’s secret war rooms where strategy met field communication – and leave with your own CX plan to address your engagement challanges.

With a guest speaker from

This image represents one of the rooms in the Churchill War Rooms in London where our CX workshop will be taking place.

Date

Thursday, 20th November 2025

Time

9:00 AM – 14:00 PM

Location

King Charles Street, London SW1A 2AQ

Who should attend?

  • Decision Makers exploring impactful engagement strategies.
  • Marketing and Service leaders looking for technology solutions.
  • Executives inspired by innovation and transformation.

Cost

Free to attend, but places are limited. To ensure the best experience, we’ll be reviewing registrations and prioritising decision-makers and leaders who align with the event’s focus.

Register here

Try out the conversational experience yourself and confirm your attendance via WhatsApp chatbot by scanning or clicking the QR code:

The agenda

Timeline Program
9:00-9:45 AM Breakfast & Gathering: Start your day with a delicious breakfast and networking opportunity in the historic Churchill War Rooms.
Welcome and Inspiration from “Winston Churchill”: A special performance inspired by Churchill’s legacy of leadership and resilience.
Boxfusion & Oracle Delivering Effective Customer Engagement Strategies: Discover how cutting-edge technology and strategic thinking can transform customer experiences.
Infobip’s Conversational Engagement Story: Learn how conversational channels like WhatsApp and RCS are reshaping customer interactions.
Client story: Hear how one organisation is harnessing the latest customer engagement techniques with tangible success.
Meta Insights: Gain insights from the digital giant on the evolving landscape of customer engagement.
11:00-11:15 AM Short break
CX workshop: An interactive session to identify and tackle the top 3 customer engagement challenges in your business today.
12:15-13:00 PM Lunch: Enjoy a catered lunch and continue networking with peers and customer engagement experts.
13:00-14:00 PM Exclusive Guided CWR Tour: Experience a private guided tour of the Churchill War Rooms, a new opportunity to explore the underground nerve center of WWII.

Register here

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