Implement conversational commerce through digital channels

Synchronize customer data obtained from BigCommerce stores by creating People CDP profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering.

Automate your BigCommerce store using our chatbot integration and communicate with your clients on their preferred channels. Build the flow to gain information about orders, products, and customers by enabling the chatbot shopping assistant to automate the business processes and save your resources with Infobip Answers Block.

Use cases

• Conversational Commerce. Sell products and services online through messaging apps. Enable your clients to place an order on the channel they prefer and allow your clients to finish the checkout through a link.
• Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
• Product catalog navigation. Enable your clients to browse your BigCommerce store product catalog using a Chat app.
• Provide product information. Quickly build an automated chatbot flow that will provide product information.
• Data managment. Modifying buyer's personal data through the Answers Block chatbot interface.
• Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
• Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
• Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
• Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

• Audience Sync. This feature lets you get clients' data from BigCommerce into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
• Native Integration with Infobip chatbot building platform. People CDP is natively integrated with Answers. With Answers you can build your own chatbot and utilize the data you mapped from BigCommerce.
• Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.
• Purchase over checkout link. Client can sell products and allow their customers to finish purchase over a checkout link. 
• Find Customer Using Email. Automate the customer search process for getting data in BigCommerce associated with a specific customer based on his/her email address. 
• Order Search. Automate the order search process for getting information in real time about an existing order in BigCommerce.
• Product Search. Automate the search process of available products in your BigCommerce store based on the name of those.
• List Product Categories. Get the information on Product Categories listed on your BigCommerce store.
• Get Products in Category. Get the information on products inside a specific category on your BigCommerce store.
• Create a Cart. Create a cart automatically in your BigCommerce store for a client using the client id, product id of initial products to be added to the cart and the desired quantity to be added.
• Add item to Cart. Allows you to add additional items to a cart that has already been created in your BigCommerce store.
• Add Billing Information. Allows you to add billing information such as name, last name, address, email, city, country code and postal code to a created cart in your BigCommerce Store.
• Add Consignment. Allows you to add a Consignment to a created cart in your BigCommerce Store.
• Select Shipping Option. Allows you to add the selected shipping option made by the user to a created cart in your BigCommerce Store.
• Create an Order. Allows you to complete the checkout by placing an order on your BigCommerce Store. Order status can be selected by the user.
• Get a Cart. Get the information of a previously created cart in your BigCommerce Store using the cart ID.
• Get Product by ID. Get the information of a specific product in your BigCommerce Store based on the ID of the product.

Prerequisites

• Infobip account with access to the Portal and Integrations Manager permissions.
• BigCommerce solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

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