Logo  BigCommerce
Platforms / BigCommerce

Implement conversational commerce through digital channels

About the
integration

Synchronize customer data obtained from BigCommerce stores by creating People CDP profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering.

Automate your BigCommerce store using our chatbot integration and communicate with your clients on their preferred channels. Build the flow to gain information about orders, products, and customers by enabling the chatbot shopping assistant to automate the business processes and save your resources with Infobip Answers Block.

Use cases

  • Conversational Commerce. Sell products and services online through messaging apps. Enable your clients to place an order on the channel they prefer.
  • Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
  • Product catalog navigation. Enable your clients to browse your BigCommerce store product catalog using a Chat app.
  • Provide product information. Quickly build an automated chatbot flow that will provide product information.
  • Data managment. Modifying buyer's personal data through the Answers Block chatbot interface.
  • Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
  • Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
  • Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

  • Audience Sync. This feature lets you get clients' data from BigCommerce into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
  • Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from BigCommerce.
  • Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.

Prerequisites

  • Infobip account with access to the Portal and Integrations Manager permissions.
  • BigCommerce solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface. Click here to find out more. 

About the
integration

Synchronize customer data obtained from BigCommerce stores by creating People CDP profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering.

Automate your BigCommerce store using our chatbot integration and communicate with your clients on their preferred channels. Build the flow to gain information about orders, products, and customers by enabling the chatbot shopping assistant to automate the business processes and save your resources with Infobip Answers Block.

Use cases

  • Conversational Commerce. Sell products and services online through messaging apps. Enable your clients to place an order on the channel they prefer.
  • Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
  • Product catalog navigation. Enable your clients to browse your BigCommerce store product catalog using a Chat app.
  • Provide product information. Quickly build an automated chatbot flow that will provide product information.
  • Data managment. Modifying buyer's personal data through the Answers Block chatbot interface.
  • Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
  • Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
  • Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

  • Audience Sync. This feature lets you get clients' data from BigCommerce into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
  • Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from BigCommerce.
  • Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.

Prerequisites

  • Infobip account with access to the Portal and Integrations Manager permissions.
  • BigCommerce solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface. Click here to find out more. 

About the
integration

Synchronize customer data obtained from BigCommerce stores by creating People CDP profiles with these data. This integration is useful for identifying customers when interacting with Infobip’s SaaS offering.

Automate your BigCommerce store using our chatbot integration and communicate with your clients on their preferred channels. Build the flow to gain information about orders, products, and customers by enabling the chatbot shopping assistant to automate the business processes and save your resources with Infobip Answers Block.

Use cases

  • Conversational Commerce. Sell products and services online through messaging apps. Enable your clients to place an order on the channel they prefer.
  • Enrich chatbot interaction. Use customer data from the eCommerce platform to enrich the content of the messages used during the interaction with the chatbot.
  • Product catalog navigation. Enable your clients to browse your BigCommerce store product catalog using a Chat app.
  • Provide product information. Quickly build an automated chatbot flow that will provide product information.
  • Data managment. Modifying buyer's personal data through the Answers Block chatbot interface.
  • Order Updates. Updates to customers when their item is purchased, all way to delivery, shipment, holding, cancelation, and refunds.
  • Cart abandonment. Re-engage customers that show strong intent to buy a specific product or service.
  • Welcome messages. Greet your new customers when they have downloaded your app, visited your website for the first time, or created an account.
  • Special occasions. Make customers feel special by wishing them or sending them offers on occasions such as Birthdays, Anniversaries, etc.

Features

  • Audience Sync. This feature lets you get clients' data from BigCommerce into the People CDP, our Customer Data Platform, and the other way around (2-way sync).
  • Native Integration with Moments. People CDP is natively integrated with our Customer Engagement Solution. With Moments you can drive campaigns and utilize the data you mapped from BigCommerce.
  • Answers Block. Automate business processes and save your resources with Infobip Answers Block - a chatbot shopping assistant. Implement conversational commerce through digital channels your clients prefer and quickly build the flow to gain information about orders, products, and customers to create a selling and customer service automated chatbot.

Prerequisites

  • Infobip account with access to the Portal and Integrations Manager permissions.
  • BigCommerce solution.

Pricing

FREE

Integration is free of charge. Additional messaging costs are applied per your consumption.

Try it now!

Try Infobip for free with 100 free messages per channel! Sign up to start sending free personalized messages immediately across SMS, WhatsApp, Viber and email, all from a single interface. Click here to find out more. 

About the integrator

Infobip

Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.