Platforms
/
Salesforce / SalesForce Sales Cloud
Message customers on their preferred channel via Campaigns or directly to Contact/Lead with Infobip
About the
integration
A specific Salesforce application called Sales Cloud was created to assist businesses in selling more effectively and quickly by centralizing client data, tracking interactions, promoting teamwork, and automating a variety of duties. It centralizes all of your customer and prospect information, enabling sales teams to work more efficiently.
Use Cases
- Event or meeting reminders. Send automatic messages to your customers to remind them of the upcoming meetings, webinars, online sessions, etc. Improve attendance rates with automated reminders a few days or hours beforehand.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information. Execute NPS or CSAT surveys and get actionable insides.
Features
- Send Viber over Campaigns to Contacts and/or Leads.
- Rich media. Influence conversion rates. Boost customer engagement using images, videos, and URLs in your messages, using up to 1,000 characters.
- Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
- Viber reports. View Viber Delivery and Rejected reports with customizable views within the extension.
Prerequisites
- Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
- Salesforce Sales Cloud solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface.
About the
integration
A specific Salesforce application called Sales Cloud was created to assist businesses in selling more effectively and quickly by centralizing client data, tracking interactions, promoting teamwork, and automating a variety of duties. It centralizes all of your customer and prospect information, enabling sales teams to work more efficiently.
Use Cases
- Event or meeting reminders. Send automatic messages to your customers to remind them of the upcoming meetings, webinars, online sessions, etc. Improve attendance rates with automated reminders a few days or hours beforehand.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information. Execute NPS or CSAT surveys and get actionable insides.
Features
- Send SMS over Campaigns to Contacts and/or Leads.
- Send SMS directly to Contact or Lead.
- Global SMS coverage. You don't have to think about the location of your customer or local regulations, we have you covered so you can scale easily.
- High delivery rates because of the 700+ direct operator connections, which increases the speed of delivery and redundancy, reduces grey routes and low latency.
- Message activities sent directly to customer are available in customer profile.
- Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
- SMS reports. View SMS Delivery and Rejected reports with customizable views within the extension.
- Real time reporting and analytics. Message activities sent over Campaign are available in bulk reports in Salesforce.
Prerequisites
- Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
- Salesforce Sales Cloud solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface.
About the
integration
A specific Salesforce application called Sales Cloud was created to assist businesses in selling more effectively and quickly by centralizing client data, tracking interactions, promoting teamwork, and automating a variety of duties. It centralizes all of your customer and prospect information, enabling sales teams to work more efficiently.
Use Cases
- Event or meeting reminders. Send automatic messages to your customers to remind them of the upcoming meetings, webinars, online sessions, etc. Improve attendance rates with automated reminders a few days or hours beforehand.
- Feedback/Surveys. Ask customers for feedback or send polls or surveys to gather more information. Execute NPS or CSAT surveys and get actionable insides.
Features
- Send WhatsApp over Campaigns to Contacts and/or Leads.
- Send WhatsApp directly to Contact or Lead.
- Message activities sent directly to customer are available in customer profile.
- Personalize messages. Insert customer data, such as "Customer first name" or "Customer last name", into your content templates with a simple click.
- Rich media. To enrich the communication, and keep customers engaged, different kinds of rich media can be used: images, videos, files, location sharing, contacts, web links, audio files, buttons, product messages, list messages, and stickers.
- Rich message templates. Templates are used to ensure messages are personalized and unified. They can be enriched with numerous media options to make sure they stand out.
- Real time reporting and analytics. View WhatsApp Delivery and Rejected reports with customizable views within the extension.
- Real time reporting and analytics. Message activities sent over Campaign are available in bulk reports in Salesforce.
Prerequisites
- Infobip account with access to the Portal with available SMS channel, WhatsApp channel and Viber channel.
- Salesforce Sales Cloud solution.
Pricing
FREE
Integration is free of charge. Additional messaging costs are applied per your consumption.
Try it now!
Try Infobip for free with 100 free messages per channel! Click here to sign up to start sending free personalized messages immediately across SMS, WhatsApp and Viber, all from a single interface.
About the integrator
Infobip is an international IT and telecommunications company. It operates a full-stack Communications Platform as a Service with private cloud infrastructure and zero-hop connectivity to telecoms globally.