Reduce call center resolve times and create happier customers by adding VTEX to your contact center agent workspace. Empower your agents with live customer order history and status directly from your VTEX store.

Enable contact center agents with live VTEX store information

• Easy access agent view: Agents can view current customer status from your VTEX store directly within their Conversations interface. No additional browser tabs or store login required. VTEX context card sits in the agent's workspace, right next to the conversation with the customer.
• Automatic customer lookup. Agents get the information they need with fewer clicks. Based on the customer's contact information, the customer profile in VTEX is located and recent order history is displayed, all without agent interaction required.
• View customer details. Confirm customer data including contact information.
• View recent order history. Quickly view customer order information including products purchased, invoice totals, shipping status and more. Give customers timely updates with live data from your VTEX store.

To use VTEX customer data and events for marketing engagements and more, use this integration in conjunction with our VTEX contact and events sync.
To create a full ecommerce shopping chatbot for your VTEX store, use this integration in conjunction with our VTEX connector for chatbots.

How it works?

Connect to your VTEX store

After adding the app to your Infobip account, enter your VTEX credentials to connect your accounts.

Configure the agent view

Define the customer profile and order information your agents need first.

Help customers quickly with agent context card

Connect to VTEX directly within the agent workspace in Conversations.

For more information on how to set up this integration, visit our documentation.